
Included Health clinical team
Clinical team using an internal ambient scribe workflow at Included Health
Telehealth ambient scribe workflow where visit audio is transcribed with Whisper and processed with GPT-4o into SOAP notes and patient instructions for clinician review.
Outcome: The paper reports adoption by 540+ clinicians, reduced self-reported cognitive load and documentation burden among survey respondents, and a production workflow where clinicians still review and edit the AI-generated documentation.


